Frequently asked questions

Are my sequences used to train a model?

No. Your sequences are sent to the model provider only as needed to answer your requests, under terms that prohibit training on them. Your project data remains yours. The privacy policy is the authoritative version; if you are under an agreement with specific requirements, check it against that and get in touch if you need something in writing.

Who can see my projects?

You, and anyone you add to the project. Read-only share links are public to anyone holding the URL — the link is the credential — so set an expiry or a password for unpublished work. Exporting and sharing.

Can I get my data out?

Yes. Every sequence exports to GenBank with its annotations intact, and the registry exports to CSV. Nothing is held in a format only GeneLoop can read.

How accurate is it?

The deterministic parts — digests, translations, alignments, cut-site searches, diffs — are computed from your actual sequence and are as reliable as the tools underneath them.

The assistant's prose is a different thing. It can be confidently wrong, particularly about identifiers, citations and variant names. That is why the product is built around showing you artefacts rather than asking you to trust sentences. How the assistant works.

Can I order DNA straight from a design?

You can export it and order it. Before you do: resolve every verification failure, personally check every item verification could not establish, and translate the coding sequence one last time. Verification.

Does GeneLoop order anything for me?

No. It does not contact vendors, place orders or spend money. The manufacturability check is our own assessment of whether a sequence is likely to synthesise cleanly; your vendor runs its own screen and has the final word.

Will it change my sequences without asking?

In Plan mode, no — it cannot, the operations are not available to it. In Act mode, yes: switching to Act is the permission, and edits inside your project generally proceed without a further prompt. Everything is versioned, diffed and reversible either way, and deleting a file always asks. What needs your approval.

Do I need to write code?

No. Everything in these docs is buttons, panels and plain-English requests. The API is entirely optional.

Does it work offline?

No. It is a web application and needs a connection.

Can I use it on a phone?

You get the chat. The maps and analysis panels need a laptop or larger.

Which organisms does it handle?

It is not restricted to any. The tools are sequence-level and work on any DNA. In practice it has most to say about the hosts that are best characterised — E. coli, yeast, common mammalian lines — simply because that is where the literature is. State your host and it will tell you what it does not know.

Does it replace Benchling?

Different jobs. Benchling is a system of record for a whole organisation; GeneLoop is a design and analysis workspace. The two connect — design here, push the result there. Integrations.

Is there a free tier?

Yes, with a smaller usage allowance. Pricing has the current numbers, and Usage limits explains how they are counted.

Is there an academic plan?

Yes — an Education plan for academic researchers. Linking your ORCID iD helps with verification.

How do I delete my account?

Cancel any subscription in Settings → Billing first, then delete from Settings → Account. If you are stuck, write to support@gene-loop.com.